Return Policy

Last Updated: December 2, 2024

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free 30-day return policy on most products.

1. Return Window

You have 30 days from the date of delivery to return most items for a full refund or exchange. The product must be in new, unused condition with all original packaging, accessories, and documentation.

2. Eligible Items

Items That Can Be Returned

• Cameras and camera accessories (in original condition)
• Microphones and audio equipment (unopened or unused)
• Lighting equipment and stands
• Capture cards and streaming devices
• Headphones and monitors
• Cables, adapters, and accessories

Non-Returnable Items

The following items cannot be returned for hygiene, safety, or licensing reasons:

• Earbuds or in-ear headphones (once opened)
• Software and digital products
• Memory cards and storage devices (once opened)
• Personal protective equipment
• Items marked as "Final Sale" or "Clearance"
• Custom or personalized products

3. Condition Requirements

To be eligible for a return, items must meet these conditions:

• Unused and in the same condition as received
• Original packaging intact and undamaged
• All accessories, manuals, and cables included
• Proof of purchase (receipt or order number)
• No signs of wear, scratches, or damage

Items that show signs of use, missing parts, or damaged packaging may be subject to a restocking fee or partial refund.

4. How to Initiate a Return

Step 1: Contact Us

Email us at [email protected] or call +1 (760) 555-0198 with:

• Your order number
• Items you want to return
• Reason for return (optional but helps us improve)

Step 2: Receive Return Authorization

We'll send you a Return Merchandise Authorization (RMA) number and return shipping instructions within 24 hours.

Step 3: Package Your Return

• Use the original packaging if possible
• Include all accessories and documentation
• Write the RMA number clearly on the outside of the box
• Do not write directly on manufacturer packaging

Step 4: Ship Your Return

Send the package to:

NeedleValve Tech LLC - Returns
2847 Gateway Road, Suite 105
Carlsbad, CA 92009
United States

5. Return Shipping Costs

Defective or Incorrect Items

If you received a defective or incorrect item, we'll provide a prepaid return label at no cost to you.

Change of Mind Returns

For returns due to change of mind, you're responsible for return shipping costs. We recommend using a trackable shipping method.

Return Shipping Insurance

We strongly recommend purchasing shipping insurance for returns over $100. We're not responsible for items lost or damaged during return transit.

6. Refund Process

Processing Time

Once we receive your return:

1. Inspection: 1-2 business days to inspect the item
2. Approval: Email notification of refund approval
3. Refund: 5-10 business days for funds to appear in your account

Refund Methods

Refunds are issued to the original payment method:

• Credit/Debit cards: 5-10 business days
• PayPal: 3-5 business days
• Store credit: Immediate (additional 10% bonus)

Partial Refunds

A partial refund may be issued if:

• Item shows signs of use or wear
• Original packaging is damaged
• Accessories or parts are missing
• Item returned after 30 days (at our discretion)

7. Exchanges

We offer direct exchanges for:

• Defective items
• Incorrect items shipped
• Size or color variations (if applicable)

For other exchanges, we recommend returning the original item for a refund and placing a new order to ensure faster processing.

8. Defective Items and Warranties

Manufacturer Defects

Items with manufacturing defects can be returned within 30 days for a full refund or replacement. After 30 days, manufacturer warranties apply.

Manufacturer Warranties

Most products include manufacturer warranties ranging from 1-3 years. We'll help facilitate warranty claims with manufacturers when needed.

9. Damaged During Shipping

If your order arrives damaged:

1. Take photos of the packaging and damaged items immediately
2. Keep all packaging materials
3. Contact us within 48 hours of delivery
4. We'll arrange a replacement or full refund

10. Wrong Item Received

If we sent you the wrong item:

• Contact us immediately
• We'll send a prepaid return label
• We'll ship the correct item at no charge
• You'll receive expedited shipping on the replacement

11. International Returns

International returns are accepted within 30 days. Please note:

• Customer is responsible for return shipping costs
• Items must clear customs inspection
• Original customs fees are non-refundable
• Refund may take 2-3 weeks for international returns

12. Contact Information

For return questions or assistance:

NeedleValve Tech LLC
2847 Gateway Road, Suite 105
Carlsbad, CA 92009
United States

Phone: +1 (760) 555-0198
Email: [email protected]
Hours: Monday-Friday, 9:00 AM - 6:00 PM PST